FAQs
Orders & Shipping
Q: How can I place an order?
A: Simply browse our collections, select your desired items, choose the appropriate size, and add them to your cart. Proceed to checkout to complete your purchase.
Q: Where do you ship?
A: We offer worldwide shipping. Delivery times and costs vary depending on your location and the shipping method selected at checkout.
Q: How long does shipping take?
A: Standard shipping typically takes 5–10 business days, while express options may take 2–5 business days. Please note, delivery times may vary during holidays or due to unforeseen delays.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery in real time.
Products & Sizing
Q: Are your products true to size?
A: Yes, our products are designed to fit true to size. For detailed measurements, refer to the size guide available on each product page.
Q: What materials do you use?
A: We prioritize premium-quality fabrics for durability and comfort. Specific material details are provided in the product descriptions.
Q: Do you restock sold-out items?
A: We restock popular items regularly. Sign up for restock alerts or our newsletter to stay updated.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Visit our Returns & Exchanges page for detailed instructions.
Q: How do I exchange an item?
A: To exchange an item, initiate a return and place a new order for the desired product.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after the returned item is inspected and approved.
Payment & Discounts
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, and other secure payment options.
Q: Do you offer discounts or promo codes?
A: Yes! Subscribe to our newsletter or follow us on social media for the latest promotions and exclusive deals.
Collaborations & Special Collections
Q: How can I learn about your limited-edition drops?
A: Check our Specials & Collaborations section or follow us on social media for updates on exclusive releases.
Q: Can I partner with MMXI MADE?
A: We’re always open to exciting collaborations. Contact us via our Collaborations page to share your proposal.
